Shipping policy

PGC Shipping Policy

Shipping Policy

Police Gear Co. works with multiple trusted suppliers and fulfillment partners to offer a broader selection of law enforcement, tactical, outdoor, and public safety gear.

Because products may ship from different suppliers, orders containing multiple items may arrive in separate packages and may have different processing or transit times.

Order Processing

Most orders begin processing within 1 to 5 business days, depending on the product and supplier.

Some items may require additional handling time due to supplier processing, product availability, order volume, or direct fulfillment from the manufacturer.

If an item has a longer lead time, that information may be listed on the product page when available.

Multiple Shipments

If your order includes products from multiple suppliers, your items may ship separately.

You may receive more than one tracking number for a single order.

Shipping charges, delivery times, and tracking updates may vary by supplier.

Shipping Times

Delivery times depend on the shipping method selected, the supplier fulfilling the item, and the carrier.

Estimated delivery dates are not guaranteed unless specifically stated by the carrier or supplier.

Police Gear Co. is not responsible for carrier delays, weather delays, missed delivery attempts, incorrect addresses, or delays caused after the package has been handed to the shipping carrier.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout.

Police Gear Co. is not responsible for packages delayed, returned, or lost due to incorrect or incomplete address information.

If an order is returned due to an incorrect address, the customer may be responsible for additional shipping charges.

Restricted Items

Some products may have shipping restrictions based on destination, product type, supplier policy, or applicable laws.

If an item cannot be shipped to your location, we will contact you regarding the order.

Lost or Damaged Packages

If your package is lost or damaged in transit, contact us as soon as possible so we can assist with the carrier or supplier claim process.

Damage claims may require photos of the packaging, product, shipping label, and any visible damage.