Refund policy

PGC Return Policy

Updated October 6, 2026

Police Gear Co. accepts return requests for defective and non-defective products within 30 days of delivery. Contact us before sending a return. The standard terms below apply to orders placed on or after October 6, 2026; earlier orders remain subject to the terms disclosed when the order was placed.

Return Window and Item Condition

Submit your return request within 30 days after the item is delivered. For a non-defective return, the item must be new, unused, unworn, uninstalled, unaltered, and in its original packaging, with all tags, manuals, accessories, and parts included. Items used, modified, damaged after delivery, or missing original components do not qualify as new-condition returns.

Return Authorization and Mailing Address

All returns require authorization from Police Gear Co. before shipment. Email info@policegearco.com or call 574-797-9469 with your order number and the item you wish to return.

Returns are made by mail. We will provide the correct return address and instructions after reviewing your request. Some orders ship directly from suppliers, so the return address may differ by item. Do not mail a return to our business address or a supplier without receiving return instructions.

Return Shipping

The customer is responsible for obtaining the return shipping label and paying return shipping costs, unless the return is due to an approved error by Police Gear Co. or the supplier. Contact us first about a fulfillment error so we can arrange the appropriate return instructions.

Original shipping charges are non-refundable unless the return is due to an approved fulfillment error. We recommend a trackable shipping service. Police Gear Co. is not responsible for return packages lost or damaged in transit.

Restocking Fee

A 25% restocking fee, calculated on the returned product's price, applies to standard returns. This fee is deducted from the product refund. Supplier fulfillment does not add a separate or undisclosed supplier restocking fee.

Refunds

Refunds are issued to the original payment method after the returned item has been received, inspected, and approved. The refund reflects the applicable restocking fee and any non-refundable original shipping charges. Payment-provider posting times may vary.

Exchanges

Exchanges are accepted subject to availability and the same return window, item-condition requirements, authorization process, return shipping responsibility, and standard restocking fee. Contact us before mailing an exchange. If the replacement is unavailable, an eligible return can be refunded under this policy and you may place a new order.

Defective, Damaged, or Incorrect Items

If an item arrives defective, damaged, or incorrect, contact us promptly and within 30 days of delivery. Include your order number, photos of the item, packaging and shipping label, and a description of the issue. An item that arrived defective, damaged, or incorrect is reviewed as a product or fulfillment issue, rather than rejected merely because of its delivered condition.

We will review the issue and coordinate the resolution with the supplier or manufacturer. Obtain return authorization before shipping anything back.

Supplier Fulfillment

Police Gear Co. is your point of contact for return requests, including supplier-fulfilled orders. Supplier fulfillment may affect the return destination and inspection process; it does not replace the return window, shipping responsibility, or standard restocking fee stated in this policy.