Privacy policy

At Police Gear Co, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. Who We Are

Police Gear Co is a firefighter-owned and family-operated business based in Mishawaka, Indiana, USA. We manufacture and ship all products directly from our own U.S. facility.

2. Information We Collect

Personal Information

When you place an order or contact us, we may collect:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely through Shopify or approved payment gateways)

Order Information

We collect details related to your orders, including:

  • Products purchased

  • Order history

  • Transaction details

Device Information

Automatically collected data may include:

  • IP address

  • Browser type

  • Operating system

  • Referral URLs

Usage Data

We may collect information on how you interact with our site, such as:

  • Pages viewed

  • Time spent on the website

  • Actions taken (e.g., adding items to cart)

3. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate about order status or customer support inquiries

  • Provide customer service

  • Improve website performance and user experience

  • Comply with legal and regulatory obligations

  • Detect and prevent fraud or unauthorized activity

4. Sharing Your Information

We do not sell your personal information.

We only share it with trusted third-party partners who help us operate our business:

  • Shopify – e-commerce platform and website host

  • Payment processors – e.g., Shopify Payments, PayPal

  • Shipping carriers – e.g., USPS, UPS

  • Analytics providers – e.g., Google Analytics

These partners are contractually required to keep your information secure and use it only as necessary to provide their services.

5. Data Retention

We retain personal information only as long as necessary for:

  • Fulfilling orders

  • Providing customer support

  • Legal, accounting, and tax purposes

You may request deletion of your information at any time by contacting us.

6. Cookies and Tracking

We use cookies and tracking tools to:

  • Improve your shopping experience

  • Analyze website performance

  • Maintain cart functionality

  • Enable secure checkout

You may disable cookies in your browser settings, but some features may not function properly.

7. Your Rights

Depending on where you live, you may have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion of your data

  • Restrict or object to certain types of processing

To submit a privacy-related request, email us at the address below.

8. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices or content of those third-party sites.

9. Security

We take your data security seriously. Our website uses SSL encryption, and we follow industry best practices to protect your personal information from unauthorized access or misuse.

10. Updates to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us:

Email: policegearco@gmail.com
Phone: (574) 797-9469